Shipping policy

Shipping Policy

Mondepars is committed to providing a reliable and convenient delivery experience for our customers. This Shipping Policy was created to ensure transparency and clarity regarding our shipping services. Please review the information below.

International Shipping

Mondepars offers international shipping through DHL, a trusted global carrier, to ensure fast and secure delivery to customers worldwide.

Estimated delivery times may vary depending on the destination country and local customs procedures.

Shipping Fees

Shipping fees are calculated based on the destination country, package weight, and order value.

The shipping cost will be displayed during checkout before you finalize your purchase.

Duties, Taxes and Import Fees (DDP)

All international orders are shipped under the DDP (Delivered Duty Paid) model.

This means that all shipping costs, customs duties, import taxes, and any applicable international fees are calculated at checkout and are the sole responsibility of the customer.

By completing your purchase, you agree to pay the full amount presented at checkout, which includes these charges.

Mondepars is not responsible for any additional charges that may arise due to incorrect shipping information provided by the customer.

Order Processing

All orders are processed and dispatched within up to 4 business days after payment confirmation.

You will receive a shipping confirmation email as soon as your order is dispatched, including DHL tracking information when applicable.

Delivery & Tracking

Mondepars uses DHL to ensure your order is delivered safely and efficiently.

A tracking number will be provided by email so you can monitor the status of your shipment directly through the DHL tracking system.

Delivery times may be affected by customs clearance procedures in the destination country.

Delivery Address

Please ensure that your delivery address is accurate and complete at checkout to avoid delays, failed delivery attempts, or additional shipping costs.

Mondepars is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

However, there are situations where a shipment may fail to be delivered or is refused by the recipient. Please review the following information:

Common Reasons for Failed Delivery or Refusal:

• No one available to receive the package at the delivery address.
• Recipient refuses to accept the shipment.

Consequences of Failed Delivery or Refusal:

• Packages returned to Mondepars may incur additional shipping or handling fees, which will be the customer’s responsibility.
• Delivery times may be delayed if reshipment is required.

By placing an order with Mondepars, you acknowledge that you understand these conditions and agree to provide accurate delivery information to ensure successful delivery.

Returns & Exchanges

For information about returns and exchanges, please refer to our Returns & Exchanges Policy.

Contact

If you have any questions or need additional assistance, please contact us at sac@mondepars.com.

By placing an order with Mondepars, you agree to the terms and conditions set forth in this Shipping Policy. This policy may be updated from time to time without prior notice. We recommend reviewing it periodically to stay informed of any updates.